Friday, January 6, 2017

Customer service no longer provides value for most companies

Just as the process of evolution continually shapes species across the Earth, so does it also guide the strategies of corporations.  We've always been taught that excellent customer service was one of the keys to gaining and keeping customers.  Yet, recent high-profile examples show us that this may no longer be the case.

http://www.cio.com/article/3154622/internet/the-best-customer-service-now-comes-from-you.html

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