While I don't believe that the world will be ruled by machines anytime soon, I think that the trend is a legitimate one. Given what I've just said, we might ask ourselves why this shift is occurring. As the second article says above, why have the number of workers employed in manufacturing jobs dropped 31% over the last 40 years? The answer lies in the way that humans behave. Let's look at a few examples of certain types of behavior that most would consider "poor". Ask yourself if you've either committed or observed any of them.
- As you drive in traffic you notice an accident on the other side of the road. You slow down to see "if anything happened", at the same time causing a ripple effect of slowdowns behind you.
- A person goes to bedd too late and comes to work the next day tired. They proceed to turn in less than top-notch work. The result is that some of the effort must be re-done or the finished work product is of less quality than it should be.
- A person is in an angry state of mind and allows those emotions to negatively impact an interaction with a customer. The customer decides to move to a competitor.
- An airline pilot makes a mistake in routine flying procedures causing an incident with the plane.
- A check-out clerk at a store incorrectly prices or fails to scan an item resulting in an incorrect total. The store loses money.
- A package arrives on a person's doorstep that, while properly addressed, was hand delivered to an incorrect house two lots away from the intended destination.
- A typo in an accounting entry causes a transaction to be off by a factor of 10. The person who committed the erroneous transaction blames it on a "system error".
- A worker at a famous fast food restaurant decides not to wash his hands after leaving the bathroom. As a result, an outbreak of e-coli causes tremendous disruption to the business.
- A heart patient continues to eat fatty food and smoke after surviving a triple heart by-pass surgery.